Marcel Gagné

Location : Kitchener, Ontario, Canada
Email : kevinspcrepair@gmail.com

KEVIN NORWOOD

kevinspcrepair@gmail.com

OBJECTIVE Computer Technician / IT Support Person

SKILLS SUMMARY

3 years experience in diagnosing problems and finding solutions, refurbishing and building computers, assisting the public with software and hardware and providing customer service
Understanding and ability to diagnose and troubleshoot problems in everything from Windows 95 to Windows XP; some Linux experience up to SUSE 9.2 Pro version
Specialized skills in creating & maintaining ghost images of Windows and Linux computers
Knowledge and experience in troubleshooting problems in LAN and WAN networks
Proven ability to communicate technical information clearly and effectively
Strong ability to troubleshoot and solve problems; excellent mechanical / technical aptitude
Presently working toward Network + Certification – expected completion 2006

EDUCATION & TRAINING

CompTIA Network + Certification ( ongoing 2006 ) – includes theory and hands-on practise in building and maintaining all types of networks – WAN, LAN, and dial-up

CompTIA A+ Certification completed 2005 - includes Hardware and Operating System Technologies. This training included approximately 360 hours of theory and 360 hours of hands-on experience – building and maintaining computers, installing Windows and Linux software, and troubleshooting software and hardware compatibility issues.

Tests - A+ hardware certification (2003 objectives) completed 2004
A+ software certification (2003 objectives) completed 2005

Training and experience working with Windows 95, 98, 98SE, ME, 2000, and XP

High School Diploma – Kitchener Collegiate Institute, Kitchener, Ontario 1993

KEVIN NORWOOD 519-571-1763

RELEVANT WORK EXPERIENCE

Integration Centre Technician, Metafore IT Solutions, Waterloo, ON, Oct 2005 – Feb 2006

Worked as part of a team preparing for and performing roll-outs for large corporations
Imaged software and data onto new units; reported any problems to supervisor
Worked with all operating systems from OS2 up to Windows XP
Respected confidentiality of all information and processes
One-month contract extended based on quality and speed of work

Computer Support / Recycling, The Working Centre, Kitchener, ON, April 2003 – Oct 2005

Installation and maintenance of computers – building computers both for staff and public
Create and maintain all ghost images for TWC – 70 computers, networked
Assist public with computer use – work with people from all backgrounds, instructing in use of computers – internet, e-mail, creating documents, etc.
Provide assistance with any software or hardware problems related to staff and public computers

Self – Employment, Kevin’s PC Repair, Kitchener, ON, 2003 – Present P/T

Meet with prospective customers and analyze requirements - financial, security, protocols, future growth, etc.
Provide estimates for networks ( to date, up to 10 nodes / network )
Installation and maintenance of computers and networks
prompt response to customer inquiries on a 24-7 basis

OTHER EMPLOYMENT EXPERIENCE

Delivery Person, Canadian Tire, Guelph, 2002

Delivered everything from softener salt to pool tables in Guelph and surrounding area

Night Shift Foreman, Apex Bulk Commodities, Phoenix, AZ 1997-1999

Worked in maintenance department of large shipping company
Performed & supervised overhauls on engines, mechanical, hydraulic and electrical systems

Machine Operator, Canadian Posture and Seating Centre, Kitchener, ON 1993 – 1994

Vacuum Former – operated machinery to mould seats

REFERENCES AND DOCUMENTATION AVAILABLE UPON REQUEST